Scenario

 Each team will generate a series of scenarios that reflect user interaction, as informed by the user study (min 1 scenario per group member).
 * __Part C __**

The collection of scenarios should reflect the full complexity of the technology and usage context in question (e.g., it should hit on all the important people, activities, context and technologies you've noted...)

While scenarios may be forward looking (e.g., describing features or functions that don't yet exist, but should) the scenarios should be partially based in actual use patterns (e.g., actual problems that do exist at present...) In other words, the scenarios must reflect at least in part what the current situation is and not be complete conjectures on what could be.

Each scenario will be broken down to requirements; prioritized from "must" to "would be nice" using the MoSCoW approach from text and lecture notes.

(Note: Dearest Group Members: Here's a guideline to what I am sort of hoping for. Please keep in mind that the MSCW are priorities, so try to keep it different for all scenarios that you're doing. And yes I know we'll overlap, but better to have too much info than too little. - Reagan Cheong)


 * Reagan's Scenario 1**

Jeremy is a businessman who is the Vice President of Dual Energy Corporation. Although Jeremy has a very stable income and can easily afford luxury cars, he’s also an environmentalist who would rather take public transport if possible to lower the carbon footprint. Jeremy purchased a transportation smart card via internet and has recently made payment online to load it with $50. He walks to his nearby bus stop and notices the next bus for his stop will arrive ETA 5 minute which is right on schedule. He swipes his smart card to notify the oncoming bus driver that he’s waiting; he gets on and pays with the same smart card. Jeremy arrives 30 minutes early because he always leaves a margin of error on part to his commuting to work.

Must have – Bus, stop, time schedule

Should have – A Kiosk that provide ETA arrival of bus, and key card swipe to provide notification of passenger waiting for smooth transit operation

Could have –Wifi or 3G feed that provide information on the exact location of the bus for the route. This could be retrieved either via cell phones, PDAs or laptops

Want to have but Won’t – a completely different transit system that runs multiple vehicles coordinated by a computer that caters to the demand for transportation. The location of the patron and their destination would have to be determined before execution


 * Reagan's Scenario 2**

Edna is a retired women age 65, she is a relatively active and enjoys commuting to nearby health clubs or shopping malls but has knee problems. It is winter and Edna wants to travel to the health club to meet some friends and to attend a swimming class. Edna walks to the bus stop and realises the bus is going to arrive in 15 minutes, which is 10 minute off schedule. She swipes her card at the kiosk and notices a warning that the credit on the smart card is under $10. She pulls out a $10 bill and inserts it into the kiosk and retreats to the booth that provides better wind protection. 1 Minute before the bus arrives; the kiosk flashes the route number and announces “bus arriving”. Edna almost dozed off, but had enough time to prepare for the bus’s arrival. The bus driver arrives and already knows he’s picking up a handicapped person, so he lowers the bus immediately when he arrives. Edna walks in and swipes her card to pay the transit and arrives to her location comfortably, efficiently and safely.

Must have – lowering bus, timetable, waiting booth

Should have – Easy intuitive payment method on kiosk, ETA of bus, announcement of bus arrival

Could have – Well enclosed booth that adapts to the seasons (particularly winter), visual awareness of bus arriving being made

Want to have but won’t – personal transit that arrives at the doorstep or even apartment complex windows (reference to the movie minority report)


 * Reagan’s Scenario 3**

Samantha is a mother of twins who are 2 year old, and due to Samantha’s husband’s busy schedule, she is left alone to tend to their children. She often take her twins to the park, swim lessons, and grocery shopping, thus she’s a frequent transit user. Samantha decides to take the trip down town to centre island, but this time the entire family will be travelling there. They walk to the waiting booth, and Samantha swipes the card at the waiting kiosk which prompt a request on input whether she needs the ramp lowered or not (default not lower ramp). She accidentally input no ramp required, and was not worried since her husband is there to help. The bus arrives and the bus driver makes a judgement to lower the ramp even though the message was not conveyed to him/her. Samantha carries two cards with her where one is for adult fare, and the other card is a personal card of her twins that would provide fare price based on age (eg. Child fare, student fare, etc.). Eventhough her husband has his own transit card, she swipes twice on her card to pay, and the twins card for payment as well. Payments are made, the driver approves that it’s a two adult pay and two child pay and the family travels to their destination.

Must have – lowering bus, timetable

Should have – Easy intuitive payment method on kiosk, ETA of bus, announcement of bus arrival, simple kiosk instruction.

Could have – a Kiosk that provides updated weather report to make her decisions about travelling with the twins that day

Want to have but won’t – bus that drops them off directly where they need to be

..............................................................................................................................................................................................................................  **__Nalini’s Scenario One:__**   Susan is 68 year old woman, who is the charity event organizer for her church. As part of her duties, she must use some of the churches donations to purchase toys for the children who attend the church’s services every Sunday. Susan, who does not own a car, was dropped off by her son Mike at the Square One Shopping Centre. However Mike informs his mother that he would not be able to pick her up after shopping as he has an important business meeting in the afternoon. Mike and Susan both agree that taking the Mississauga Bus Transit would be the best solution.

Having spent 4 hours in the mall, and going perhaps a bit over board with her shopping, Susan’s hands are over flowing with shopping bags. She manages to walk over to the Mall’s Bus Terminal and is waiting on the bus. She does not know how long the wait will be, nor does she know if she has enough time to purchase something to eat, as she is very hungry after her long shopping ‘adventure’. Susan also does not know the cost of taking the bus, as she is she does not take the bus regularly. Soon, Susan begins to feel cold as she waits with the cold winter air for her bus. She is wishing for her son Mike to pick her up!  Bus Schedule showing the bus’s departure times A cashier to sell key cards to new riders of the Transit System A ramp or lowering for the bus, so that it is easier for seniors to get aboard the bus
 * __Must have __**

A key card swipe An electronic kiosk Vending Machines Available  __ Heated Waiting Booths
 * __Should have__**
 * Could have** __

__**Want to have but won’t**__ Transit Calculator to indicate how much her trip will cost her and how long her trip will take.  ................................................................................................................................................................................................................................. Nalini’s Scenario Two: __** Priya is a 19 year old girl, who has just transferred from, University of Waterloo to the University of Toronto at the Mississauga Campus. She is new to the Mississauga area, and as a result of her transfer, does not know anyone on campus. Priya is also a CCIT student and realizes that she must take the bus to Sheridan in Oakville, to attend her class. Not knowing that UTM provides a direct bus to the Sheridan campus, Priya writes down the address of the school and takes the bus to South Common, where she must then wait to transfer to another bus that will take her straight to Sheridan.
 * __<span style="font-size: 11pt; color: black; line-height: 115%; font-family: 'Comic Sans MS'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-CA; mso-bidi-font-family: Arial; mso-ansi-language: EN-CA; mso-bidi-language: AR-SA;">

On arrival, Priya becomes very hungry and sees that there is a food court nearby. She does not know how long the second bus will take to arrive but decides to go get something to eat quickly. It has been 5 minutes since she left the bus stop, she does not know how long she has to wait. She is also fumbling to hold her T-card and her Transit card as she tries to adjust her backpack. Priya, is slightly panicking as she is imaging what cruel punishment she might have to endure if she reaches late for class, she is trembling at the thought that her CCT333H5S professor will literally, eat her alive for coming late to his class! <span style="font-size: 11pt; color: black; line-height: 115%; font-family: 'Arial','sans-serif'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-CA; mso-ansi-language: EN-CA; mso-bidi-language: AR-SA;"> <span style="font-size: 11pt; color: black; line-height: 115%; font-family: 'Comic Sans MS'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-CA; mso-bidi-font-family: Arial; mso-ansi-language: EN-CA; mso-bidi-language: AR-SA;">Bus schedule indicating the bus’s departure times <span style="font-size: 11pt; color: black; line-height: 115%; font-family: 'Arial','sans-serif'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-CA; mso-ansi-language: EN-CA; mso-bidi-language: AR-SA;"> A key card swipe An electronic kiosk One issued card for travel <span style="font-size: 11pt; color: black; line-height: 115%; font-family: 'Arial','sans-serif'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-CA; mso-ansi-language: EN-CA; mso-bidi-language: AR-SA;"> <span style="font-size: 11pt; color: black; line-height: 115%; font-family: 'Comic Sans MS'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-CA; mso-bidi-font-family: Arial; mso-ansi-language: EN-CA; mso-bidi-language: AR-SA;">Soothing music so that passengers can be more relaxed (e.g.: Classical or Jazz) <span style="font-size: 11pt; color: black; line-height: 115%; font-family: 'Arial','sans-serif'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-CA; mso-ansi-language: EN-CA; mso-bidi-language: AR-SA;"> A communication line to a transit operator, so that the passengers can find out how long till the bus arrives. Transit Calculator to indicate how much her trip will cost her and how long her trip will take.
 * __<span style="font-size: 11pt; color: black; line-height: 115%; font-family: 'Comic Sans MS'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-CA; mso-bidi-font-family: Arial; mso-ansi-language: EN-CA; mso-bidi-language: AR-SA;">Must have __**<span style="font-size: 11pt; color: black; line-height: 115%; font-family: 'Arial','sans-serif'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-CA; mso-ansi-language: EN-CA; mso-bidi-language: AR-SA;">
 * __<span style="font-size: 11pt; color: black; line-height: 115%; font-family: 'Comic Sans MS'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-CA; mso-bidi-font-family: Arial; mso-ansi-language: EN-CA; mso-bidi-language: AR-SA;">Should have __**<span style="font-size: 11pt; color: black; line-height: 115%; font-family: 'Comic Sans MS'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-CA; mso-bidi-font-family: Arial; mso-ansi-language: EN-CA; mso-bidi-language: AR-SA;">
 * __<span style="font-size: 11pt; color: black; line-height: 115%; font-family: 'Comic Sans MS'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-CA; mso-bidi-font-family: Arial; mso-ansi-language: EN-CA; mso-bidi-language: AR-SA;">Could have __**<span style="font-size: 11pt; color: black; line-height: 115%; font-family: 'Comic Sans MS'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-CA; mso-bidi-font-family: Arial; mso-ansi-language: EN-CA; mso-bidi-language: AR-SA;"> <span style="font-size: 11pt; color: black; line-height: 115%; font-family: 'Arial','sans-serif'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-CA; mso-ansi-language: EN-CA; mso-bidi-language: AR-SA;">
 * __<span style="font-size: 11pt; color: black; line-height: 115%; font-family: 'Comic Sans MS'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-CA; mso-bidi-font-family: Arial; mso-ansi-language: EN-CA; mso-bidi-language: AR-SA;">Want to have but won’t __**<span style="font-size: 11pt; color: black; line-height: 115%; font-family: 'Comic Sans MS'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-CA; mso-bidi-font-family: Arial; mso-ansi-language: EN-CA; mso-bidi-language: AR-SA;">

............................................................................................................................................................................................................................................................................................................. <span style="font-size: 12pt; color: black; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-CA;">Scenario One: Undergraduate students <span style="font-size: 12pt; color: black; font-family: 'Arial','sans-serif'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-CA;"> <span style="font-size: 12pt; color: black; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-CA;"> Maryam Ali is an undergraduate international student living in Mississauga. She uses Mississauga transit to commute daily but this has not proven to be very cost friendly for her as her transit expires and she needs to purchase a new one on her return home and she needs to keep the exact currency for the ticket all the time. She was notified about the smart card which she purchased right after and loaded an amount of $100. She was late in checking her email, there has been a seminar arranged at her university which she needs to attend. She uses a public transportation system. Her task is to reach the seminar hall on time so she doesn’t misses out on anything. <span style="font-size: 12pt; color: black; font-family: 'Arial','sans-serif'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-CA;"> <span style="font-size: 12pt; color: black; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-CA;">Bus- this forms the basis of Mississauga transit. This is a must have, firstly to begin the whole process of using the public transportation system. This public transportation vehicle designed to carry passengers is the most frequently used service, assisting around 30 million riders annually, comprising of many students, varying in ages and stages and of which one is Maryam Ali. This is a pre-requisite for the smart card she which has purchased to make her commuting unproblematic. She needs to make sure that a bus will be available for a ride. <span style="font-size: 12pt; color: black; font-family: 'Arial','sans-serif'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-CA;"> <span style="font-size: 12pt; color: black; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-CA;">Smart card- This is the pre-paid debit card, which is what the whole focus is on. Maryam purchased this card and it will be her first time to use it on her public transportation service. This card would help her to inform the bus driver that she is waiting for him to arrive. <span style="font-size: 12pt; color: black; font-family: 'Arial','sans-serif'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-CA;"> <span style="font-size: 12pt; color: black; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-CA;">Passenger- here the passenger is Maryam Ali, a university going student, however students can differ in ages and academic careers. They can be either coming from middle school, high schools, adult schools, colleges, undergraduate students from universities, post graduate students etc. Mississauga transit is the source of her other socialization as well besides her academic life. <span style="font-size: 12pt; color: black; font-family: 'Arial','sans-serif'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-CA;"> <span style="font-size: 12pt; color: black; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-CA;">Bus schedule: A bus schedule is important so that she can decide on her timings. She needs to do her time management as she was late in checking her email. She needs to rush so she doesn’t miss out on the seminar. A bus schedule will allow her to see what time will the bus be available for her. The schedule would be available on the internet, on the phone service, and in a hard copy available at the bus stops. Phone service: A 24 hours phone service should be available. This is one of the options she can use. A toll free number should be appointed which would provide bus schedules and the current status of the bus, minute to minute information, to the callers. Maryam can call up at the number at anytime of the day to find out information regarding their trips. Bus stop: Bus stops should be situated in every block, too much of walking in severe winter weather can be very dreadful. There might be chances of Maryam’s trip being cancelled due to some major walking she would have to do, so if she plans to the extreme cold, it would result in the cancellation of her trip. Waiting booth: A waiting booth should be provided for protection from the severe winter weather which Canada faces. It will provide warmth to Maryam. She can prevent herself from the fast wind by staying inside the booth. Its seats can also allow her to relax and rest while waiting for the bus to arrive. However, just to add this will also be useful in summers when the temperature raises high. It will provide shade from the sunlight while waiting for the public transportation. <span style="font-size: 12pt; color: black; font-family: 'Arial','sans-serif'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-CA;"> <span style="font-size: 12pt; color: black; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-CA;">A warming closed door glass booth not allowing the cold air inside. It could also have a heating system which would provide further warmth.
 * <span style="font-size: 12pt; color: black; font-family: 'Comic Sans MS'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-CA; mso-bidi-font-family: Arial;">ANAM's Scenario One: **<span style="font-size: 12pt; color: black; font-family: 'Arial','sans-serif'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-CA;">
 * <span style="font-size: 12pt; color: black; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-CA;">MUST have: **<span style="font-size: 12pt; color: black; font-family: 'Arial','sans-serif'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-CA;">
 * <span style="font-size: 12pt; color: black; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-CA;">SHOULD have: **<span style="font-size: 12pt; color: black; font-family: 'Arial','sans-serif'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-CA;">
 * <span style="font-size: 12pt; color: black; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-CA;">COULD have: **

A helping machine- Maryam can enter the bus number she is waiting for and this machine would tell her that the bus is currently at which location and is heading towards where. It will tell her how long the bus will take to reach their location. A system would be stored in the bus which would be linked to all these machines, that would be tracking the current location of the bus through the GPS. So when a student enters the bus number, or the bus route, within seconds the system would track the nearest bus and give the exact time it would take to reach that desired stop, the exact site of the bus. The machine can also help her to know the number of trips she can make with the balance available in her account. A service of the bus that will take the shortest route to drop her at the exact location and pick her up from that very location when she is done. that service would just be a phone call away <span style="font-size: 12pt; color: black; font-family: 'Arial','sans-serif'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-CA;">
 * Want to have but wont:**

<span style="font-size: 12pt; color: black; line-height: 115%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-CA;">Scenario Two:
 * <span style="font-size: 12pt; color: black; line-height: 115%; font-family: 'Comic Sans MS'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-CA; mso-bidi-font-family: Arial;">ANAM's Scenario Two: **<span style="font-size: 12pt; color: black; line-height: 115%; font-family: 'Arial','sans-serif'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-CA;">

Zobia is a 25 year old mother of 3 young babies. Who came to Canada a few months ago. She needs to take her kids for vaccination to the doctor and later buy some clothes for them. Her husband has gone overseas for some business matters, and she does not yet have a driving license. She has to take the Mississauga transit to take her kids to the clinic that is situated at the Erin mills town center, from where she lives far away. It is 12 noon, snowing outside and she has an appointment of 1:15. Her husband before leaving on the business tour got her a smart card which she can use for travelling around in the transportation service. She is in a rush, has to carry her own belongings, kids stuff; push a stroller, etc. She quickly gets her kids ready to make sure she reaches the clinic on time as she is well aware of the fact that commuting through the public transit with 2 little babies can be a hassle. However, reaching meeting the doctor at the appointed time is very important as well

A bus schedule so she knows when will the bus be arriving, in order to arrive at the bus stop before that time. A trip planner: This can be available online so she knows which bus she has to take from her nearest bus stop to reach the desired destination
 * Must have:**

The smart card: when she swipes the smart card, the bus driver who is to arrive at that stop would get the information in advance that she will be having a baby carriage, as this would be indicated on her card. A waiting booth with a wide entrance to allow the stroller for the twins. An automatic lowering of the ramp of the bus, so the stroller can go into the bus.
 * Should have:**

A waiting booth that would provide heating circulation within.
 * Could have:**

A bus service that will be more convenient which would drop her off at the exact location so that she doesn’t have to walk in the extreme cold weather with her 3 young kids. This would keep the kids warm. <span style="font-family: 'Times New Roman','serif';"> <span style="font-size: 11pt; color: black; line-height: 115%; font-family: 'Comic Sans MS'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-CA; mso-bidi-font-family: Arial; mso-ansi-language: EN-CA; mso-bidi-language: AR-SA;">
 * Want to have but won’t:**