Documentation


 * Pact Analysis **


 * People: **

Public transit is one of the most crucial part of everyone's lives at one point or another, it may be the only way you get around but possibly the most frustrating process of your daily life. Particularly in Toronto, public transit is not as popular due to the fact that passengers need to pay the same $2.75 (TTC) - $3 (Mississauga, YRT, VIVA) fare no matter where they go (when compared to Europe and Particularly East Asia). It is also a great inconvenience when passengers are unsure if the bus departed earlier or is arriving late, which is a great hassle especially when it is winter. The design that we are trying to produce and implement with regards to public transit is one that would provide a smart card system for payment and identification purposes. There will be a pay as you go method that allows you to pay for the distance you're travelling, and the same card can be used in a kiosk to relay messages to the driver that a particular passenger is waiting for their bus (the identification aspect of this card plays a significant role to avoid pranksters). The kiosk will also provide the passenger with the expected time of the next bus that are traced via GPS tracking system that is not dissimilar to what is being employed through VIVA public transportation. This smart card has great potential that stems beyond the use of public transportation alone. The purpose of this activity is to increase the efficiency of payment, provide more knowledge to the passengers on upcoming transport arrival, which would further promote the use of public transportation. The way we plan to aid one in such a process is by providing computer kiosks to recharge these smart card that can be used for all major public transportation (VIVA, TTC, Mississauga Transit, etc.), and possibly purchase of other goods (e.g. snack venues within subway stations). There will be a set rate that is based on the distances being travelled, where passengers will not be overwhelmed to travel short distances via public transportation. Main pickup locations with have kiosks that lets the passenger know the expected time of next bus arrival, and also a place to swipe the card and let the driver know he will be expecting pickup at those stops. If the passenger identification card labels disabled, the bus driver will know right away that he's expected to lower the bus or ramp to accommodate such passengers.
 * Activities: **

The context where such a system will be best suited is within any metropolitan area where public transportations is potentially the most efficient and cost effective way to travel. Tokens and tickets will be replaced with a card which is easier to place in a wallet and carried around, and payment method will be greatly improved to provide fewer queues when getting on the bus during rush hour. Passengers will also be able to stay warm and comfortable during winter when they know when their bus is going to arrive at the very pick up location they are waiting. Bus drivers will find their job easier when they have a better idea of where there's a need to pick up passenger, and also the knowledge if a ramp is expected to be lowered at the next stop. The kiosks ability to relay messages to driver is the stepping stone on developing a transit that caters to demand in the future. Although at the present time, computer scientists and mathematicians have yet to create a stable system to direct the transportation vehicles to cope with on demand transit, the structure of this project will provide a foundation when such system is available. · GPS system to track the bus's position and expected time or arrival. (already being used in Richmond hill "VIVA"public transportation) · Smart cards that contain personal identity and account balance. · Simple radio signal that relays information to the bus driver that someone's waiting at the stop. · Kiosks that can recharge the transit card. · System capable to direct transport vehicles with real life on demand transit.
 * Context: **
 * Technologies: **
 * Exploration **

//(i) **Public Transportation of the Future** // CSIRO scientists are devising a public transportation system that responds to real time demand to eliminate the use of bus routes in the quest to enhance efficiency. Currently they are using software that can simulate passenger flow to understand how the system would respond to different demands. The study includes the effect of changing characteristics such as platform length, track alignment and the average speed of the vehicles. This study continues to provide testing safety and reliability, and won't be implemented until a fail-safe design and controls are done. The main focus of the their project is provide outstanding value for money with low cost of installation and operation compared to other motorized modes of transport that in typical urban applications requires no operating subsidies, which also provide user friendly features with ease of an elevator, and convenience and comfort of a car. Adaptability of the transit operations and capacity to meet demand and ability to develop and adapt networks over time is crucial to the system. · Environmentally and greenhouse friendly compared with other motorized transport modes is the major concept that is still being continually being developed with the advancement of energy recovery systems and battery life. · The ease of routing and installation flexibility through its small vehicle mass and footprint, tight turning and steep grade climbing abilities.
 * Vehicle Development Concept: **
 * Citation: []

//Take Shelter from high gas prices!!! //<span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';"> Riding Mississauga Transit regularly is far less expensive than owning and operating a mid-size vehicle or minivan in Canada. According to the latest edition of the Canadian Automobile Association's (CAA) Driving Costs brochure, a four-door sedan can cost more than $11,000 per year, while a four-door passenger van can cost more than $14,000 per year. Now compare those estimates to the annual cost of traveling by Mississauga Transit as often as you want - it's only $390 for seniors, $1,116 for students and $1,188 for adults. You could save thousands of dollars by satisfying just some of your travel needs through transit, whether it's to commute to work or to visit a friend. The less you drive your vehicle, the less you spend on fuel and maintenance expenses. And if you don't have a second vehicle, you won't have the extra registration, insurance, depreciation and finance (car loan) expenses. Plus you can get a federal income tax credit (15.5% for 2008) on weekly, monthly and annual public transit passes. Visit www.transitpass.ca for details. The many costs of owning and operating a vehicle amount to a huge expense. See for yourself - the 2008 edition of Driving Costs offers an in-depth look at the total cost of personal vehicle ownership in Canada based on a mid-size car and a minivan.
 * <span style="font-size: 14pt; line-height: 115%; font-family: 'Times New Roman','serif';">(ii) Featured Article: Mississauga **<span style="font-size: 14pt; line-height: 115%; font-family: 'Times New Roman','serif';"> **Transit** <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">
 * Citation: []

//<span style="font-size: 13pt; line-height: 115%; font-family: 'Times New Roman','serif';">The Benefits of Using a Pre-Paid Debit Card //<span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">. First you need to know what a pre-paid debit card is before you know what the benefits of having one are. A prepaid debit card is a reloadable card that you can add money to in a variety of ways. You can use it in addition to or to replace an ATM/debit card. Some people referred to as the “unbanked” (no bank account) usually have lower incomes or be getting paid “under the table”. They may not make enough money to consider opening a bank account or may not be able to produce the necessary documentation to get an account. Sometimes, these individuals (especially immigrants) are targeted by criminals because they tend to carry large amounts of cash on them. You also don’t need to have a credit check or ChexSystems check to secure a card. A prepaid debit card allows these people to be able to have more versatility with their spending that they wouldn't normally be able to do unless they had a bank account. Simple things like shopping online, paying bills online or over the phone, reserving a hotel, renting a car, etc. are made easier and safer when you can use plastic to pay.
 * <span style="font-size: 14pt; line-height: 115%; font-family: 'Times New Roman','serif';">(iii)An Excellent Alternative to the Traditional Bank Issues Debit Cards **<span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">

If you do have a bank account, you may like to have a prepaid debit card as an alternative if you have a habit of having your account overdrawn whether it was an oversight on your part or an erroneous charge of a merchant. Prepaid debit cards may have a small fee of $1.50 or sometimes no fee for an overdraft. Also, as opposed to a bank, a prepaid card will decline some charges if there aren't enough available funds. Many times banks will pay even though you have no funds in your account and slap you with high overdraft fees for each charge that comes through. So if you have one bounced check and you had four other point of sale purchases from your debit card at the same time of the bounced check, you'll get hit with NSF charges for the check AND the four purchases.

One small oversight can cost you BIG time eating up funds you may need to pay your rent or the like. When you're living pay check to pay check, many times it isn't worth the high probability of incurring exorbitant overdraft charges. This type of card is beneficial too if you’re on a limited budget and need to do a better job of managing your spending, Most of the time, when you are using a credit or debit card, we are easily tempted to overspend which can lead us into debt problems or being in a bind until next payday. The amount of personal debt many people are carrying is staggering. Only a few savvy consumers seem to be able to avoid this trap of the masses. When you give yourself a certain amount to spend on a prepaid debit card, you only have a certain amount of funds you allot yourself and when that is gone, that's it. It's like using cash to pay for your needs, but safer than carrying cash.

Another good reason for prepaid debit cards is if you have teenagers, a college student, or other financially dependent loved one and need to get money to them quickly, inexpensively, and easily. This can teach them good financial management practices to benefit them when they are on their own. It's a better option than having them constantly asking for your card.

One downside to these cards is that some tend to have high fees depending on your transaction habits. I've researched several different cards and have found one to have reasonable fees and excellent features perfect for my spending habits. This card is called Ready Debit. You can easily load cash onto this card from Paypal, direct deposit, Green Dot MoneyPak store locations, or a checking or savings account. You can pay for purchases anywhere Visa is accepted as well as withdraw cash from any ATM with a Visa, Interlink, or NYCE logo. You can also sign for point of sale purchases and your transaction is guaranteed to be covered by Visa's Zero Liability policy. It's important to know that you do have options when it comes to how you manage your money. I think prepaid debit cards can become more popular as people become more aware of the benefits.
 * Citation: http://www.associatedcontent.com/article/452957/the_benefits_of_using_a_prepaid_debit.html?cat=3


 * <span style="font-size: 14pt; line-height: 115%; font-family: 'Times New Roman','serif';">Part B: Group User Study **

<span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">a) Statement of user study goals. What are the major questions you want answered regarding how users use the technology in question? About what they may want to see as an alternative?

One of the central themes of this user study is to understand the struggles transit users endure when taking public transportation, this analysis shall also explore the different categories of people using this system (e.g.: disabled, students, working adult, senior, etc.). Currently the major problem with public transportation is its popularity. While the overall increase in the transit standard rate from $2.75 to $3 is not only turning some people away from it, but is also causing the transportation company to lose a lot of money. One topic that needs to be addressed is the subject of efficiency - it is essential for the transit system to be optimized, as this will not only reduce time and frustrations the driver but also ease the minds of their patrons. In this new day and age, we possess the ability to access most if not all technological devices. These gadgets not only provide an ease for payment, but also work as a communication medium between the driver and the passenger (e.g.: The driver is alerted there is a passenger at the upcoming bus stop, the driver is informed that he need to deploy the disability ramp/ lower the bus, and also a passenger is also given the time the next bus is expected to arrive at the bus stop.) The user study will also focus on the ideas that transit users have to improve the transportation system, additionally the user study would ask participants on their ideas to help promote public transport, and improve its overall efficiency. By exploring the ideas of transit users, and by understanding the user’s needs, we can perhaps address these new ideas that even incorporate them in future or present project.

b) Provide notes on research methods considered to answer the questions noted above. Why these methods? Why not others?

The research will include a questionnaire that can be portrayed into an open ended question for interviewees to answer, while some participants who also chose to answer the questionnaire on their own are welcome to do so. For some of the open answer questions we receive during the survey, they will be revised to provide a more close ended result for analysis, and possibly be used to revise the survey altogether. The goal of the team is to arrive at a non ambiguous answer by providing more specific options, due to the quantitative and qualitative characteristic of a questionnaire study.

c) Are there any ethical issues that you may encounter? How will you address these? Some ethical issues that we may encounter centres on the personal questions asked in the survey such as age and income. To address these problems, we inform those taking the survey that their true identities will not be acknowledge but rather represented through a number, (e.g.: John Thomas will be addressed as subject 113). Each survey will have a question of income, but will also allow the person being surveyed a option to choose to respond. While the issue of user disability will need to be based on our observation as we complete the survey near bus terminals at Square one and South Common.

N.B.: Questions such as physical disability and the traveler's use of baby carriage is directly connected to the function of our project where the bus driver will be notified if there's a need for lowering the bus at an upcoming stop.

d) Provide a copy of actual questions asked and procedures applied. See link to survey

e) An executive study of all your findings:

· It was discovered that most respondents had access to all forms of transportation including: Their own car A shared car service (e.g.: ZipCar, FlexCar) A bicycle A vanpool or rideshare service A bus network A light rail or subway A commuter rail

· It was discovered that most students who took transit services, used it to mainly go to university, home and as well to meet friends in various areas.

· It was discovered that many respondents chose to: Walk Take their own cars Never took bicycles to get to their destination Hardly used a vanpool or ride share service Most people used a Bus Network Hardly used a light rail service Hardly used a commuter rail service

· Most respondents chose to use a particular type of transportation depending on issues such as: How far they had to travel Convenience If a shared family car was available The time they should be at their destination Cost

· Many student respondents chose to take the bus service to get from home to school on a regular basis

· When asked how similar the public transportation system was in comparison to driving many respondents believed that: The experience was not at all similar It got them to their destination Driving was faster and more convenient as there is no constant stop over

· When asked how different the public transportation system was in comparison to driving many respondents claimed that: With public transit it takes them longer to arrive at their destination than taking their own car Public transit is time consuming There was a lack of freedom when using public transit, as they could only travel to places where there was an established bus route On buses usually they travel alone where as if they were driving they would be accompanied by friends and family

· Many respondents claimed to have no “best” public transportation experience

· Many respondents claimed to have a “worst public transportation experience, some included: Having to take the whole bus route over again to get to their final destination due to issues such as sleeping through the travelled route Issues of forgetting their Student Card thus being unable to enter the bus Waiting outside for a long period of time

· Many users of the transit system chose to engage themselves in the following activities as they were waiting or taking public transit: Listen to music and Watch videos on their Ipods or Iphones Talk on the phone or text a friend

· According to the survey responses, the users hardly chose to engage themselves in the following activities: Knit Work on laptops/PDA Sleep Talk to other riders

· When asked what other users thought of other riders, may claim that: They watch them and tried to observe them Some felt weird around fellow passengers, and described passengers as “sketchy” They chose to keep to themselves instead of talking to other riders

· When asked on their personal views on several issues many users believed that: Public Transportation saved them money Public Transportation was a hassle Public Transportation did not save them time

· Many surveyors believed that if the following improvements were made they would be more likely encouraged to take the public transit system: More frequent service Service to more places Faster and more direct service Fewer and/or easier transfers Lower fares/new fare products Improved bus stops (shelters, signage)

· When asked on how users felt about certain aspects of public transportation: many believed that: Buses were clean & comfortable Buses are sometimes on time Buses need to run more often Buses sometimes do not go where they want to go Buses are not fast and direct Transfers were sometimes easy and convenient Fares were somewhat reasonable but could be lower Drivers were courteous & professional

· User’s personal recommendations to the public transit system included: Fewer people on buses especially during rush hour. People should only be allowed to enter the bus unless there is an available seat, as this combats issues of overcrowding and potential accidents during travel. Lower fares Frequent Services Express services to University and College Campuses. <span style="font-size: 14pt; line-height: 115%; font-family: 'Times New Roman','serif';"> <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">In recent years, the urban agenda has risen at a steady rate, as a priority interest for all. This is a growing recognition of the importance from local cities such as Mississauga to even a greater Global scale, in other countries such as China. At the same time it has been noted that there is an existing gap between the need for greater improvements with respects to transit as well as the ability to provide the infrastructure needed to all communities. The issues of transportation touches many Canadians’ lives every day as they need this use these services to go to places of work, education, healthcare, etc. Throughout our research we found many interesting facts with regards to Canadian transit services, such as: <span style="font-size: 12pt; font-family: 'Times New Roman','serif'; msofareastfontfamily: 'Times New Roman'; mso-list: Ignore; msolist: Ignore;">- <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">“A study by the Canada West Foundation … found that for most western cities, the largest portion of the infrastructure deficit resides in transportation – roads, traffic control, bridges, interchanges, and public transit. It seems likely that this is the case for most cities across Canada.” (Urban Transportation in Canada, 2005) <span style="font-size: 12pt; font-family: 'Times New Roman','serif'; msofareastfontfamily: 'Times New Roman'; mso-list: Ignore; msolist: Ignore;">- <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Transportation: 3rd Largest Municipal Transit System in Ontario serving approximately 30 million riders annually. <span style="font-size: 12pt; font-family: 'Times New Roman','serif'; msofareastfontfamily: 'Times New Roman'; mso-list: Ignore; msolist: Ignore;">- <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">“Urban congestion has significant economic costs and affects the competitiveness of Canada’s economic centers. Congestion means delay – lost time and productivity, wages foregone and extra fuel costs. Access to airports and ports, freight pick-up and delivery, just-in-time delivery schedules, and business activities are all compromised by congestion. It results in greater fuel consumption and additional emissions of air pollutants and greenhouse gases. Congestion also reduces the effectiveness of our national transportation system by constraining the movements of goods and passengers within and through major urban centers.” (Urban Transportation in Canada, 2005) <span style="font-size: 12pt; font-family: 'Times New Roman','serif'; msofareastfontfamily: 'Times New Roman'; mso-list: Ignore; msolist: Ignore;">- <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">“Within cities, transit is a key component of a multi-modal urban transportation system. Transit’s economic benefits are many and include its role in providing transportation alternatives, reducing congestion in crowded cities, reducing air pollution, and providing a safer mode of personal travel than automobiles.” (Urban Transportation in Canada, 2005) <span style="font-size: 12pt; font-family: 'Times New Roman','serif'; msofareastfontfamily: 'Times New Roman'; mso-list: Ignore; msolist: Ignore;">- <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Population: 712'00, Canada's 6th largest city <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">In general, the result of the survey reveals a number of trends to be considered in the further development of Transit Systems, such as: <span style="font-size: 12pt; font-family: 'Times New Roman','serif'; msofareastfontfamily: 'Times New Roman'; mso-list: Ignore; msolist: Ignore;">- <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Issues of how far one had to travel, convenience, availability of a shared family car, time and cost played an important factor in what type of transportation one used. <span style="font-size: 12pt; font-family: 'Times New Roman','serif'; msofareastfontfamily: 'Times New Roman'; mso-list: Ignore; msolist: Ignore;">- <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Many users did not have a best public transit experience, indicating there are significant problems with transit services. <span style="font-size: 12pt; font-family: 'Times New Roman','serif'; msofareastfontfamily: 'Times New Roman'; mso-list: Ignore; msolist: Ignore;">- <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Many users agreed that there was a greater need for more frequent service, more service to more places, faster and more direct services, fewer and/or easier transfers, lower fares/new fare products and improved bus stops (shelters, signage) <span style="font-size: 12pt; font-family: 'Times New Roman','serif'; msofareastfontfamily: 'Times New Roman'; mso-list: Ignore; msolist: Ignore;">- <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Professor(s) <span style="font-size: 12pt; font-family: 'Times New Roman','serif'; msofareastfontfamily: 'Times New Roman'; mso-list: Ignore; msolist: Ignore;">- <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Students <span style="font-size: 12pt; font-family: 'Times New Roman','serif'; msofareastfontfamily: 'Times New Roman'; mso-list: Ignore; msolist: Ignore;">- <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Working class <span style="font-size: 12pt; font-family: 'Times New Roman','serif'; msofareastfontfamily: 'Times New Roman'; mso-list: Ignore; msolist: Ignore;">- <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Parents with dependent children <span style="font-size: 12pt; font-family: 'Times New Roman','serif'; msofareastfontfamily: 'Times New Roman'; mso-list: Ignore; msolist: Ignore;">- <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Disabled people <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">· Some respondents did not provide through explanations · Participants were given their space to fill out the questionnaire, resulting in some respondents not returning the questionnaires · Some respondents did not take the questionnaires seriously · There was some initial problems existed with the online survey which resulted in incomplete surveys <span style="font-size: 12pt; font-family: 'Times New Roman','serif'; mso-tab-count: 1; msotabcount: 1;"> <span style="font-size: 12pt; font-family: 'Times New Roman','serif'; msofareastfontfamily: 'Times New Roman'; mso-list: Ignore; msolist: Ignore;">- <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">The government should provide sustainable, predictable, long-term funding to support urban transportation investment especially in high populated areas in Canada. <span style="font-size: 12pt; font-family: 'Times New Roman','serif'; msofareastfontfamily: 'Times New Roman'; mso-list: Ignore; msolist: Ignore;">- <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">All aspects of transit should promote itself in order to promote awareness of transit choices available to the public. <span style="font-size: 12pt; font-family: 'Times New Roman','serif'; msofareastfontfamily: 'Times New Roman'; mso-list: Ignore; msolist: Ignore;">- <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Existing practices with regards to transit should be monitored and changed to provide a greatly accessible and pleasant service experience to all users. <span style="font-size: 12pt; font-family: 'Times New Roman','serif'; msofareastfontfamily: 'Times New Roman'; mso-list: Ignore; msolist: Ignore;">- <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">There is a great need for Canada to adopt of new technologies that would improve transit such as, smart cards and GPS systems.
 * <span style="font-size: 14pt; line-height: 115%; font-family: 'Times New Roman','serif';">Analysis & Interpretation **
 * //<span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Transit Systems //**
 * <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Background: **
 * <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Main Findings, Trends: **
 * <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Participants: **
 * <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Survey Errors: **
 * <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Recommendations: **<span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">

Citation: “Urban Transportation in Canada”, 2005.< http://www.comt.ca/english/urbantrans.pdf > Economic Development Office:“Mississauga Ontario Quick Facts” < http://www.mississauga.ca/file/COM/Quick_Facts2008.pdf >


 * <span style="font-size: 14pt; line-height: 115%; font-family: 'Times New Roman','serif';">Part C: Scenario **

<span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Jeremy is a businessman who is the Vice President of Dual Energy Corporation. Although Jeremy has a very stable income and can easily afford luxury cars, he’s also an environmentalist who would rather take public transport if possible to lower the carbon footprint. Jeremy purchased a transportation smart card via internet and has recently made payment online to load it with $50. He walks to his nearby bus stop and notices the next bus for his stop will arrive ETA 5 minute which is right on schedule. He swipes his smart card to notify the oncoming bus driver that he’s waiting; he gets on and pays with the same smart card. Jeremy arrives 30 minutes early because he always leaves a margin of error on part to his commuting to work. <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Bus, stop, time schedule <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">A Kiosk that provide ETA arrival of bus, and key card swipe to provide notification of passenger waiting for smooth transit operation <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Wifi or 3G feed that provide information on the exact location of the bus for the route. This could be retrieved either via cell phones, PDAs or laptops <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">A completely different transit system that runs multiple vehicles coordinated by a computer that caters to the demand for transportation. The location of the patron and their destination would have to be determined before execution
 * <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Scenario 1 **
 * <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Must have **
 * <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Should have **
 * <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Could have **
 * <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Want to have but Won’t have **

<span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Edna is a retired women age 65, she is a relatively active and enjoys commuting to nearby health clubs or shopping malls but has knee problems. It is winter and Edna wants to travel to the health club to meet some friends and to attend a swimming class. Edna walks to the bus stop and realizes the bus is going to arrive in 15 minutes, which is 10 minute off schedule. She swipes her card at the kiosk and notices a warning that the credit on the smart card is under $10. She pulls out a $10 bill and inserts it into the kiosk and retreats to the booth that provides better wind protection. 1 Minute before the bus arrives; the kiosk flashes the route number and announces “bus arriving”. Edna almost dozed off, but had enough time to prepare for the bus’s arrival. The bus driver arrives and already knows he’s picking up a handicapped person, so he lowers the bus immediately when he arrives. Edna walks in and swipes her card to pay the transit and arrives to her location comfortably, efficiently and safely.
 * <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Scenario 2 **

Lowering bus, timetable, waiting booth <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Easy intuitive payment method on kiosk, ETA of bus, announcement of bus arrival <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Well enclosed booth that adapts to the seasons (particularly winter), visual awareness of bus arriving being made <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Personal transit that arrives at the doorstep or even apartment complex windows (reference to the movie minority report)
 * Must have**
 * <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Should have **
 * <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Could have **
 * <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Want to have but Won’t have **

<span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Samantha is a mother of twins who are 2 year old, and due to Samantha’s husband’s busy schedule, she is left alone to tend to their children. She often take her twins to the park, swim lessons, and grocery shopping, thus she’s a frequent transit user. Samantha decides to take the trip down town to centre island, but this time the entire family will be travelling there. They walk to the waiting booth, and Samantha swipes the card at the waiting kiosk which prompt a request on input whether she needs the ramp lowered or not (default not lower ramp). She accidentally input no ramp required, and was not worried since her husband is there to help. The bus arrives and the bus driver makes a judgment to lower the ramp even though the message was not conveyed to him/her. Samantha carries two cards with her where one is for adult fare, and the other card is a personal card of her twins that would provide fare price based on age (e.g. Child fare, student fare, etc.). Even though her husband has his own transit card, she swipes twice on her card to pay and the twins’ card for payment as well. Payments are made, the driver approves that it’s a two adult pay and two child pay and the family travels to their destination. <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Lowering bus, timetable <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Easy intuitive payment method on kiosk, ETA of bus, announcement of bus arrival, simple kiosk instruction. <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Kiosk that provides updated weather report to make her decisions about travelling with the twins that day <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Bus that drops them off directly where they need to be
 * <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Scenario 3 **
 * <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Must have **
 * <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Should have **
 * <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Could have **
 * <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Want to have but Won’t have **

<span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Susan is 68 year old woman, who is the charity event organizer for her church. As part of her duties, she must use some of the churches donations to purchase toys for the children who attend the church’s services every Sunday. Susan, who does not own a car, was dropped off by her son Mike at the Square One Shopping Centre. However Mike informs his mother that he would not be able to pick her up after shopping as he has an important business meeting in the afternoon. Mike and Susan both agree that taking the Mississauga Bus Transit would be the best solution. Having spent 4 hours in the mall, and going perhaps a bit over board with her shopping, Susan’s hands are over flowing with shopping bags. She manages to walk over to the Mall’s Bus Terminal and is waiting on the bus. She does not know how long the wait will be, nor does she know if she has enough time to purchase something to eat, as she is very hungry after her long shopping ‘adventure’. Susan also does not know the cost of taking the bus, as she is she does not take the bus regularly. Soon, Susan begins to feel cold as she waits with the cold winter air for her bus. She is wishing for her son Mike to pick her up! <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Bus Schedule showing the bus’s departure times A cashier to sell key cards to new riders of the Transit System A ramp or lowering for the bus, so that it is easier for seniors to get aboard the bus <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">A key card swipe An electronic kiosk Vending Machines Available <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Heated Waiting Booths <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Transit Calculator to indicate how much her trip will cost her and how long her trip will take.
 * <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Scenario 4 **
 * <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Must have **
 * <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Should have **
 * <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Could have **
 * <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Want to have but Won’t have **

<span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Maryam Ali is an undergraduate international student living in Mississauga. She uses Mississauga transit to commute daily but this has not proven to be very cost friendly for her as her transit expires and she needs to purchase a new one on her return home and she needs to keep the exact currency for the ticket all the time. She was notified about the smart card which she purchased right after and loaded an amount of $100. She was late in checking her email, there has been a seminar arranged at her university which she needs to attend. She uses a public transportation system. Her task is to reach the seminar hall on time so she doesn’t misses out on anything. <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Bus- this forms the basis of Mississauga transit. This is a must have, firstly to begin the whole process of using the public transportation system. This public transportation vehicle designed to carry passengers is the most frequently used service, assisting around 30 million riders annually, comprising of many students, varying in ages and stages and of which one is Maryam Ali. This is a pre-requisite for the smart card she which has purchased to make her commuting unproblematic. She needs to make sure that a bus will be available for a ride. Smart card- This is the pre-paid debit card, which is what the whole focus is on. Maryam purchased this card and it will be her first time to use it on her public transportation service. This card would help her to inform the bus driver that she is waiting for him to arrive. Passenger- here the passenger is Maryam Ali, a university going student, however students can differ in ages and academic careers. They can be either coming from middle school, high schools, adult schools, colleges, undergraduate students from universities, post graduate students etc. Mississauga transit is the source of her other socialization as well besides her academic life. <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Bus schedule: A bus schedule is important so that she can decide on her timings. She needs to do her time management as she was late in checking her email. She needs to rush so she doesn’t miss out on the seminar. A bus schedule will allow her to see what time will the bus be available for her. The schedule would be available on the internet, on the phone service, and in a hard copy available at the bus stops. Phone service: A 24 hours phone service should be available. This is one of the options she can use. A toll free number should be appointed which would provide bus schedules and the current status of the bus, minute to minute information, to the callers. Maryam can call up at the number at anytime of the day to find out information regarding their trips. Bus stop: Bus stops should be situated in every block, too much of walking in severe winter weather can be very dreadful. There might be chances of Maryam’s trip being cancelled due to some major walking she would have to do, so if she plans to the extreme cold, it would result in the cancellation of her trip. Waiting booth: A waiting booth should be provided for protection from the severe winter weather which Canada faces. It will provide warmth to Maryam. She can prevent herself from the fast wind by staying inside the booth. Its seats can also allow her to relax and rest while waiting for the bus to arrive. However, just to add this will also be useful in summers when the temperature raises high. It will provide shade from the sunlight while waiting for the public transportation. <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">A warming closed door glass booth not allowing the cold air inside. It could also have a heating system which would provide further warmth. <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">A helping machine- Maryam can enter the bus number she is waiting for and this machine would tell her that the bus is currently at which location and is heading towards there. It will tell her how long the bus will take to reach their location. A system would be stored in the bus which would be linked to all these machines that would be tracking the current location of the bus through the GPS. So when a student enters the bus number, or the bus route, within seconds the system would track the nearest bus and give the exact time it would take to reach that desired stop, the exact site of the bus. The machine can also help her to know the number of trips she can make with the balance available in her account. A service of the bus that will take the shortest route to drop her at the exact location and pick her up from that very location when she is done. that service would just be a phone call away
 * <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Scenario 6 **
 * <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Must have **
 * <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Should have **
 * <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Could have **
 * <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Want to have but won't have **

<span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Zobia is a 25 year old mother of 3 young babies. Who came to Canada a few months ago. She needs to take her kids for vaccination to the doctor and later buy some clothes for them. Her husband has gone overseas for some business matters, and she does not yet have a driving license. She has to take the Mississauga transit to take her kids to the clinic that is situated at the Erin mills town center, from where she lives far away. It is 12 noon, snowing outside and she has an appointment of 1:15. Her husband before leaving on the business tour got her a smart card which she can use for travelling around in the transportation service. She is in a rush, has to carry her own belongings, kids stuff; push a stroller, etc. She quickly gets her kids ready to make sure she reaches the clinic on time as she is well aware of the fact that commuting through the public transit with 2 little babies can be a hassle. However, reaching meeting the doctor at the appointed time is very important as well. <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">A bus schedule so she knows when will the bus be arriving, in order to arrive at the bus stop before that time. A trip planner: This can be available online so she knows which bus she has to take from her nearest bus stop to reach the desired destination <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">The smart card: when she swipes the smart card, the bus driver who is to arrive at that stop would get the information in advance that she will be having a baby carriage, as this would be indicated on her card. A waiting booth with a wide entrance to allow the stroller for the twins. An automatic lowering of the ramp of the bus, so the stroller can go into the bus. <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">A waiting booth that would provide heating circulation within. <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">A bus service that will be more convenient which would drop her off at the exact location so that she doesn’t have to walk in the extreme cold weather with her 3 young kids. This would keep the kids warm.
 * <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Scenario 7 **
 * <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Must have **
 * <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Should have **
 * <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Could have **
 * <span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman','serif';">Want to have but won’t have **